Refund & Cancellation Policy

Last Updated: June 29, 2026

This policy explains how cancellations and refunds work for purchases made through the EduNxtAI mobile application and web platform (the “Service”), operated by LIPILOGIC INNOVATIONS LLP.

1. What we sell

EduNxtAI sells access to digital learning content — chapter packs, practice exams, performance analytics, and related online services. All purchases are delivered electronically and consumed through the app or web platform.

2. Cancelling a purchase

You can stop using the Service at any time. For subscription plans:

  • Cancel from Profile → Subscriptions in the app. Cancellation takes effect at the end of your current billing cycle; you continue to have access until then.
  • No further charges are made after cancellation.

3. Refund eligibility

Because EduNxtAI delivers digital content that is immediately accessible after purchase, refunds are limited. The cases we will process a refund for:

  • Accidental duplicate charge for the same product within the same billing cycle. We refund the duplicate in full.
  • Payment debited but access not provisioned within 24 hours of the transaction. We refund the full amount or restore access at your choice.
  • Service unavailability: if a paid product is withdrawn by us within the active billing period and an equivalent replacement is not offered, we refund the unconsumed portion on a pro-rata basis.

4. Cases that are NOT eligible for a refund

  • Content has been accessed, downloaded, or used after purchase.
  • Change of mind after access has been granted.
  • Inability to use the Service due to client-side issues outside our control (e.g., personal device problems, network connectivity).
  • Account suspension or termination for violation of our Terms of Service.

5. How to request a refund

Email support@edunxtai.com from the email address registered on your account, with:

  • The Razorpay transaction id (e.g. pay_XXXXXXXXXXXXXX) shown on the receipt or in your payment history
  • Date and amount of the transaction
  • Reason for the refund request

We acknowledge refund requests within 2 business days and complete eligible refunds within 7–10 business days of approval. The refund is credited back to the original payment method used at purchase.

6. Payment-gateway timing

Once we issue a refund, the actual credit timing depends on your bank or card network:

  • UPI: usually 1–3 business days
  • Credit / debit cards: 5–10 business days
  • Net banking: 3–7 business days

If the refund hasn't appeared after the windows above, share the Razorpay refund reference id we sent you with your bank.

7. Disputes

If you disagree with a refund decision, write to support@edunxtai.com with the subject line “Refund Dispute” and we will review the case again within 5 business days.

8. Contact

LIPILOGIC INNOVATIONS LLP
A-202, Sukirti Garden, Opp. Super Society, Ramdevnagar, Satellite, Ahmedabad, Gujarat, India
Email: support@edunxtai.com